DELIVERY POLICY
Ho Chi Minh City:
- Delivery is free within Ho Chi Minh City whenever order is over 10 millions VND.
- When order value is less than 10 millions VND within Ho Chi Minh City: The customers need to pay the delivery fee costs 200.000đ or Receiving products at the store.
- Normally, the orders will be delivered from 3 to 5 days since the purchasing date. Therefore, for urgent delivery (less than 3 days), the delivery fee will be 750.000đ.
Other provinces – cities:
- We also deliver in other cities in Vietnam and oversea.
- Shipping fee: Please contact our staff for the most accurate shipping fee.
WARRANTY POLICY
- All new furniture items are under warranty for one (1) year.
- All fountains, rugs and lighting items are under warranty for one (1) year.
- Refurbished products are under warranty for three (3) months or/and no warranty, no return or exchange.
- Accessories items (galleries, baskets, ceramics, cushions, decoration items etc…) are not under warranty and non-returnable, non-refundable.
- Warranty only applies to technical defects or issues caused by manufacturing process.
- Due to the hand-made manufacturing process and to the natural characteristic of concrete and wood, there will be slight variations in the colour and texture that gives to your product this unique and exclusive look and can not be considered as defects.
